You land at
Katunayake.
We take it from there.

Email or WhatsApp your scans, laboratory reports, current medicine list and a short history to the international desk, and ask for a telemedicine consultation. That is a consultation with one of our doctors by video or by phone, booked daily, and it suits exactly this: a conversation that does not need an examination in person. Nobody should buy a ticket without having discussed the treatment with the doctor who would carry it out.

Ten minutes. We are at 229/10 St. Joseph Street in central Negombo, which puts the hospital between the airport and the town rather than an hour away in Colombo. Our own ambulance is available for transfer and is dispatched from the covered bay that patients arrive through, and there is free parking beside the main entrance if someone is driving you.

Photo identification, and your OPD card if you have been here before. A referral letter if a doctor gave you one. Your current medicines, or a written list of them with the doses. Any previous test results or imaging, which saves repeating work that has already been done. And your insurance card or policy details, so the desk can start the paperwork rather than chase it later.

Our clinicians consult in English, and interpreters are arranged on request. Tell the desk which language you need before you travel rather than on the day, so the interpreter is there for the parts that matter: your consultation, the consent conversation before any procedure, and the discharge briefing where you are told what to do at home.

Yes. Every room category, from the wards up to super deluxe, has a bystander bed and chair, and one attendant may stay overnight. Meals are prepared to the dietary orders noted at admission. General wards are open for day visiting; critical care visiting is kept to fixed hours that the unit desk will confirm, and a family member is called with an update once a day from the unit.

Documentation is prepared for international insurers and travel policies, and the desk assists with the claim instead of handing you a folder and wishing you luck. Corporate insurance is accepted at the outpatient department, which we were the first hospital in Negombo to offer. Send your policy details to the desk before you travel so you know where you stand, and bring the card with you to admission.

A written estimate is given before treatment starts, covering the likely course of care, and nothing begins until you have it. What it comes to depends on the operation, the room you choose and how long you stay, which is why the estimate follows your reports rather than a price list. Rooms start at 10,000 LKR a night for a standard single, and outpatients get a 10% discount on laboratory charges.

Not on site. CT and MRI are arranged by referral to a partner imaging centre, and the desk books that as part of your care rather than sending you off to organise it. Everything else is here: digital X-ray read and reported within the hour and available overnight, ultrasound at the visit, and laboratory work reported the same day with every report checked by two doctors before release.

Copies of your reports, your imaging referrals and your discharge summary, along with a discharge plan that carries a follow-up date rather than a vague instruction to see someone. With your consent the same pack is sent to your own doctor at home, so the person who sees you next is working from what actually happened here.

It depends entirely on the operation, so ask your surgeon before you book the return leg and prefer a ticket you can change. Where the recovery runs past your flight, telemedicine keeps the same doctor involved once you have travelled: a video or phone review, booked daily, rather than starting again with somebody who has never seen your chart.